Return & Refund Policy

We value your trust and strive to ensure a pleasant shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

• Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
• Requests must be raised within 48 hours of receiving the product.
• The item must be unused, unworn, and in its original condition, including original packaging, tags, and invoices.
• Due to hygiene and safety reasons, earrings and customized jewellery are non-returnable, unless damaged or defective.

Non-Returnable Items

• Products showing signs of wear, alteration, or damage caused after delivery.
• Items purchased during sales, discounts, or promotional offers, unless received damaged or defective.
• Customized or personalized jewellery (unless manufacturing defects are found).

Return Process

• To initiate a return, customers must contact customer support with:
• Order ID
• Clear images or video of the product showing the issue
• Once approved, return instructions will be shared.
• Unauthorized returns will not be accepted.

Refund Policy

• After the returned item is received and inspected, refunds will be processed if approved.
• Refunds are issued to the original mode of payment.
• Processing time for refunds is 7–10 business days after approval.
• Shipping charges are non-refundable, unless the return is due to an error from our side.

Replacement Policy

• If a replacement is requested and the product is available, it will be shipped after the returned item is received and verified.
• In case the product is unavailable, a refund will be issued instead.

Cancellation Policy

• Orders can be cancelled only before dispatch.
• Once shipped, cancellations are not permitted.

Customer Support

For any questions, concerns, or return requests, please contact our customer support team at:

hello.vyore@gmail.com